Florence SMN: an accessible train change
If you need a step-free transfer or assistance boarding, give RFI the numbers of both trains. The station page for Firenze Santa Maria Novella lists step-free routes and tactile paths platform by platform.
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Check the platform route and the boarding gap
A route can be level as far as the platform and still have a step into the carriage. Read the station’s entries for the route and for raised platforms separately. When platforms have yet to be assigned, use this information to explain your requirements and check the boards on arrival.
Give the assistance team the whole connection
Have the date, times and numbers of the arriving and departing trains ready. Explain which parts of the transfer you need help with, including alighting, moving between trains or boarding. For a wheelchair, provide the equipment details requested. Check the notice period for your chosen contact method and time of travel.
Save the agreed meeting point
Keep the service confirmation with your tickets. Use the meeting point named in it, which can differ from the assistance office address. If your first train loses time, tell the crew while still on board so they know which connection and assistance you are trying to reach.
Your plan, step by step
- Write down both trains and the proposed connection time
- Check the route across the station and the boarding arrangements
- Keep the agreed meeting point with your tickets
Continue planning your trip
From Pisa Airport to the train for Lucca
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