Help & support
Help with your account, tickets and journey.
Frequently asked questions
Where is my ticket?
After confirmation, your ticket appears on screen and can be opened in My trips. Use the operator’s ticket or boarding code shown there. Some operators require a printed ticket; check the instructions before travelling.
Can I book without an account?
Yes. Continue as a guest at checkout. Your ticket stays available in that browser and in the confirmation email. If you already use Appy, sign in before paying to keep your ticket in the app too.
How do I see my website tickets in the app?
Use the same Appy account on the website and in the app. The contact email on a guest booking does not automatically link it to an existing account.
My ticket email has not arrived
Check your spam folder. Open your confirmed ticket in My trips and choose Resend ticket email. Your on-screen ticket remains available if email delivery is delayed.
How do I delete my account and data?
Open Profile in the app, then Preferences and Delete Account & Data. Follow the confirmation steps. Contact support if you cannot access your account.